Policies and Waivers

Liability Waiver & Policies

Your Best Behavior, LLC will endeavor to create as safe an environment as possible for the training of my dog and will offer only sound, safe, and responsible training and training instructions. However, to the extent that Your Best Behavior, LLC is insured for any unintentional or negligent errors, omissions, or incorrect assertions, Your Best Behavior, LLC will be responsible for any such acts or omissions, but only to the extent of such insurance. I have been told by Your Best Behavior, LLC and understand the inherent risks of owning a dog, including but not limited to the risk of dog bites to myself or others. I represent and warrant that I have provided Your Best Behavior, LLC with full and complete, accurate information regarding any bite history and similar incidents or hazardous tendencies of my dog, and that I will update that information if it changes. I understand that I am and will remain responsible for the actions of my dog at all times, and I hereby agree to indemnify, release, and hold harmless Your Best Behavior, LLC of any and all claims, whether made my myself or any third party, of injury, expense, costs, or damages caused by my dog. I understand that the recommendation of any other product or service is not a guarantee of my satisfaction with that product or service. This contract, together with language expressly incorporated into it in writing, is the full and complete agreement between myself and Your Best Behavior, LLC. A complete and accurate copy of this contract is as valid as the original. This contract is made valid by in-person signatures, electronically signed signatures, or upon receipt of a signed, scanned copy by email.    

Photo & Video Release 

I hereby authorize Your Best Behavior, LLC to use my/my dog’s photo and video content of my dog. I understand this information may be used on social media, on Your Best Behavior, LLC’s website, in promotional literature, advertising, presentations, for teaching/training purposes and/or in other similar ways. My consent is freely given as a public service to Your Best Behavior, LLC, without expecting payment. I release Your Best Behavior, LLC and their respective employees, officers and agents from any and all liability which may arise from the use of such promotional materials and/or photographs. Pet's name may be used publicly.

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Payment

Deposit of 50% of session cost plus full cost of travel ($1 per mile for each mile over 20 miles from 1 Shaker Lane, Duncannon) due in advance of session. Balance due at conclusion of session. Deposit may be forfeited upon cancellation or no-show without 24 hours notice. 

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Refunds

Fees for all services and travel may not be refunded. Unused payments may be refunded, less fees paid by Your Best Behavior (we pay approximately 3.5% on every transaction), by request within 3 months of the date payment was received. Application of unused fees toward future services will be considered. 

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Expectations

At Your Best Behavior, LLC, we are committed to providing effective and humane dog training services to our clients and their beloved pets. To ensure a successful and positive training experience for everyone involved, we have established the following client expectations policy:

1. Clear Communication:

   • Clients are expected to communicate openly and honestly about their dog's behaviors, history, and any concerns they may have. The more information we have, the better we can tailor the program to meet the specific needs of the dog.

2. Consistency and Commitment:

   • Successful dog training and behavior modification requires consistency and commitment from both the trainer and the Client. Clients are expected to actively participate in the training process, follow instructions, and practice training techniques consistently between sessions. 

   • Consultant will make reasonable efforts to help Client achieve behavior goals, but makes no guarantees.

   • Client understands that behavior modification requires ongoing maintenance and reinforcement.

3. Positive Reinforcement:

   • We believe in using positive reinforcement methods for training. Clients are expected to refrain from using punitive or harmful techniques and to focus on rewarding desired behaviors. 

   • Using aversive methods will be cause for cancellation of services.

4. Patience and Realistic Expectations:

   • Dog training is a gradual process, and each dog learns at its own pace. Clients are expected to be patient and maintain realistic expectations regarding their dog's progress.

5. Safety and Liability:

   • Clients are responsible for ensuring the safety of their dog and others during training sessions. If the dog has any aggressive tendencies, it must be muzzled or otherwise safely managed during training. Clients must also inform the trainer of any past incidents of aggression.

6. Health and Vaccination:

   • Dogs participating in training sessions must be up-to-date on vaccinations and free from any contagious illnesses. Clients must provide proof of vaccination upon request.

7. Timeliness and Cancellations:

   • Clients are expected to be punctual for scheduled training sessions. If a session needs to be canceled or rescheduled, we require at least 24 hours' notice. Failure to provide adequate notice may result in a cancellation fee.

8. Equipment and Supplies:

   • Clients may be required to provide certain training equipment or supplies as recommended by the trainer. It is essential to have the necessary tools to facilitate the training process effectively.

9. Follow-Up and Support:

   • After the completion of the training program, clients are encouraged to maintain communication with the trainer if they have any questions or need additional support.

10. Respect and Professionalism:

    • We expect mutual respect between the client, the trainer, and all participants involved in the training process.

By adhering to these client expectations, we aim to create a positive and productive training environment that fosters strong bonds between owners and their dogs while achieving training goals effectively.

I further agree that these Agreements are binding for this and any other subsequent sessions that I attend.